Terms and Conditions
Alice Clarke’s jewellery is handmade in her studio in North Yorkshire, UK and the Falkland Islands, South Atlantic.
If placing an online order during the Falklands summer season delivery to the UK can take up to 3 weeks. Worldwide delivery may take a little longer.
Once your order has been dispatched, you will receive an email with your tracking number for the parcel.
If you have left it a little late or need something sooner than these delivery times, or for a specific date, then please email Alice email@example.com
All jewellery is packaged in a Alice Clarke box. Your jewellery will arrive in a plain unbranded padded envelope, with Alice Clarke’s studio address on the back.
Delivery costs £8.00-£12.00 per order.
We use Royal Mail’s Special Delivery service. The item will arrive before 1pm the day after it is dispatched (notification via email) based on normal working days ie. not weekends or bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.
Delivery costs £14.00 per order.
We use Royal Mail’s International Tracked & Signed service and delivery times are approx 5 – 9 working days, from the date it is dispatched, based on normal working days ie. not weekends and bank holidays. Your parcel will require a signature upon receipt, so please ensure there will be someone present to receive the goods and provide a signature.
International delivery is the responsibility of the postal service in the destination country and we cannot be held responsible for any delays caused by the local country postal service or customs checks. Any import duties, sales taxes or other customs charges are the sole responsibility of the customer.
Returns And Exchanges
If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.
SPECIAL ORDERS AND COMMISSIONS
Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request i.e. wedding bands, engagement rings etc.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. This also applies for custom engagement rings. Re- sizing rings will incur a minimum charge of £50.00. Custom pieces such as engagement rings may be more depending on the complexity of the bespoke design. Postage costs are the responsibility of the customer.