Returns

Return Cost

Return Cost is the customers own responsibility.

30 Days to Return

If for any reason you are not completely satisfied with your online purchase and would like to exchange or refund, please return the item to us in its original, unworn condition within 14 days of receipt. Alternatively, we are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.

Returns and Exchanges

We are happy to offer an exchange or credit note within 30 days of purchase. Refunds are made via the same payment method you used online.

Please Email Jo at jo.aliceclarkejewellery@gmail.com

SPECIAL ORDERS AND COMMISSIONS

Exempt from any exchange or refund are bespoke pieces and items that have been customised to a customer’s request i.e. wedding bands, engagement rings etc.

Ring Sizes 

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. This also applies for custom engagement rings. Re- sizing rings will incur a minimum charge of £50.00. Custom pieces such as engagement rings may be more depending on the complexity of the bespoke design. Postage costs are the responsibility of the customer.